Client environments
984-
end users supported
Managed IT, cyber security and Microsoft 365 support
Managed IT support that keeps Irish businesses moving.
One senior-led service team for helpdesk support, cyber security, Microsoft 365, cloud, backups and IT projects - with clear scope, careful coordination and commercial control.
Platforms we work with
Technology that supports your business goals
Radium helps leadership teams reduce IT risk, strengthen cyber resilience and keep commercially sensitive operations moving across property, funds, finance and other high-value sectors.
Leadership vision
Building trust through practical technology leadership.
For high-value organisations, technology is not just a helpdesk issue. It affects access, continuity, deal flow, tenant services, financial reporting, client confidence and the way senior teams make decisions.
Radium focuses on clear written scope, senior oversight, supplier coordination and measured operational reporting, so clients can make technology decisions with better visibility and less noise.
Book a strategic IT reviewMonthly service snapshot
Real operating numbers, refreshed from Radium systems.
Radium brings helpdesk, cyber security, Microsoft 365, cloud, network, backup and supplier coordination together under one senior-led service team. These indicators show the scale and pace of the service desk behind that work.
Download brochure
Updated monthly from service desk and operational reporting.
Service desk history
18,471
completed service requests
IT Support tickets
21.58 minutes
average response time
Resolved work
3.29 hours
average resolution time
Customer tenure
11.5 years
serving our customers
Figures are historic averages and operating indicators across relevant Radium service data. They do not constitute guaranteed response or resolution times.
Service desk pace
Average response and resolution time
Grey shows monthly IT Support ticket volume. Blue and green show average elapsed time, with each point available in hours and minutes.
Ticket countmonthly request volume
Avg responsefirst reply time
Avg resolutiontime to resolve
Last 3 month
Last 6 months
Last year
All time
Figures shown are historic averages across tickets categorised as IT Support for the selected period. They are performance indicators only and do not constitute guaranteed response or resolution times.
What people are saying
Client Reviews
Real Google feedback from organisations that have worked with Radium.
Technical reach
Assets under management, refreshed from Radium systems.
Radium monitors servers, PCs and laptops across client estates, with monthly service desk reporting that shows how support demand moves over time.
Current managed estate
1,065
servers, PCs and laptops under Radium monitoring and support.
Servers
81
96% online
- Online
- 78
- Offline
- 3
PCs and laptops
984
15% online
- Active now
- 146
- Switched off or disconnected
- 838
841 endpoints are offline, disconnected or intentionally powered down at the latest status refresh.
We also support firewalls, switches, Wi-Fi, UPS, phones, tablets, printers and connected workplace devices across client environments.
Monthly ticket movement
Overall service requests over time
Opened
Closed
Last 3 months
Last 6 months
Last year
All time
Asset status is an operating snapshot and may include machines intentionally powered down. Ticket trends are historic service desk indicators and do not create guaranteed response or resolution times.
Meet Radium
A quick look at the way we support Irish businesses.
Watch the short Radium video for a clearer feel for how we approach practical IT support, cyber security and long-term managed service relationships.
Visit Radium on YouTubeCore services
Managed IT, cyber security and cloud services under one roof.
Each engagement is scoped in a services schedule, so supported systems, response targets, exclusions, chargeable work and after-hours arrangements are clear before service starts.
Managed IT Services
Responsive helpdesk, endpoint support, monitoring, patching, user administration and day-to-day IT management for Dublin and Ireland-based teams.
Co-Managed IT
Additional capacity for internal IT teams, including escalation support, project work, cyber security, Microsoft 365 and helpdesk overflow.
Cyber Security
Endpoint protection, email security, vulnerability management, security reporting, annual assessments and user training where agreed.
Network & Firewall
Firewall management, secure Wi-Fi, VPN, switches, network design, monitoring and practical support for distributed teams and sites.
Cloud & Microsoft 365
Microsoft 365, Azure, identity, licensing, email, cloud migration and hybrid infrastructure support aligned to third-party vendor terms.
Backup & Continuity
Managed backup, recovery planning, server resilience and continuity measures designed around your risks, systems and recovery expectations.
Automation & AI
Workflow automation, reporting, Microsoft Copilot and practical AI adoption for teams that want to remove repetitive manual work safely.
IT Consulting & Projects
Infrastructure reviews, migrations, refresh projects, supplier coordination, service planning and technology recommendations before change.
Onboarding
A controlled transition into managed IT support.
Radium gives leadership teams a clear route from review to live service, with scope, access, documentation and reporting agreed before support moves fully into operation.
01
Environment review
Users, sites, network, Microsoft 365, cyber security, backup, hardware, suppliers and documentation are reviewed so the starting point is clear.
Output: current-state summary
02
Written service plan
Supported systems, scope, response targets, charges, products, exclusions and after-hours needs are set out before service begins.
Output: agreed service schedule
03
Secure transition
Access, monitoring, endpoint protection, remote support, documentation, Microsoft 365 and backup checks are coordinated in a defined order.
Output: transition checklist
04
Service rhythm
Helpdesk, security, projects and reporting continue against the agreed schedule, with additional work scoped when requirements change.
Output: monthly service visibilityCustomer dashboard
Reporting that keeps leadership close to the detail.
Radium's customer dashboard brings operational IT reporting into one place, helping senior teams see the estate, service activity, licensing, budgets and billing without chasing separate spreadsheets or supplier portals.
Built for review meetings
Monthly service conversations, budget planning and estate decisions are easier when the same data is visible to both sides.
Connected to live service data
Service desk, asset, Microsoft 365, billing and infrastructure views can be refreshed from Radium systems.
Radium Customer Portal
Executive IT overview
Monthly view
Assets tracked
1,063
Open review items
12
Licences visible
982
Licence changes reviewed
Server capacity trend flagged
Invoice status available
Asset inventory
Servers, PCs, laptops and supported devices in one view, including status, ownership and estate changes.
Response and resolution reporting
Tailored views of service desk activity, response trends and resolution trends aligned to agreed categories and schedules.
Microsoft 365 licence management
Office 365 and Microsoft 365 licence visibility for users, subscriptions, changes and optimisation conversations.
ICT budget visibility
Planned spend, recurring subscriptions, approved work and upcoming renewals presented for clearer budget control.
Invoice and payment view
Invoice history, payment status and billing context available beside service activity and subscription records.
Server disk space trends
Capacity trends for key servers and infrastructure indicators that help plan maintenance before issues become disruptive.
Clear from the start
Confident IT support starts with clear expectations.
Before you commit, Radium helps you understand what is included, how support is handled and where separate charges may apply. Your leadership, finance team and users get a cleaner starting point, with service scope, schedules and supplier items documented before work begins.
Clear service scope
Your team can see the supported users, devices, systems and service schedule before managed support begins.
Practical response expectations
Priorities and response targets are explained in plain language, so users know what happens next.
No-surprise extras
If work sits outside the agreed service, we explain the options, timing and cost position before proceeding.
Smarter procurement support
Hardware, software, cloud and subscription items are quoted clearly, with supplier terms and availability handled upfront.
Service areas
IT support in Dublin and across Ireland.
Radium supports organisations from its Dublin offices, with remote and on-site services arranged as required under the agreed service scope.
Dublin offices
Remote support
On-site visits as scoped
IT Support Dublin
Primary service hub
IT Support Sandyford
South Dublin office area
IT Support Blackrock
South Dublin support
IT Support IFSC
Financial district support
IT Support Kildare
Leinster cover
IT Support Meath
Business IT support
IT Support Wicklow
Cloud and helpdesk support
IT Support Louth
Managed systems cover
IT Support Cork
Regional support
IT Support Galway
Remote-first service
IT Support Limerick
Endpoint and user support
IT Support Waterford
Helpdesk and projects
Questions buyers ask early
Clear answers before you book a review.
For urgent support, call directly. For new managed service enquiries, the first step is a short conversation and an IT review so Radium can scope the right level of cover.
What managed IT services does Radium provide?
Helpdesk support, endpoint management, Microsoft 365, cloud, backup, cyber security, network, firewall, user onboarding, procurement support and IT consulting under agreed service schedules.
Can Radium work with our internal IT person?
Yes. Co-managed IT support can provide overflow, specialist escalation, monitoring, cyber security, project delivery and Microsoft 365 administration.
Do you offer after-hours support?
After-hours support can be agreed where required and is handled under the relevant services schedule and after-hours rates.
How quickly will Radium respond?
Radium prioritises requests by severity during normal working hours. Response targets are agreed in the relevant services schedule.
Can Radium help us change IT provider?
Yes. Radium can manage the transition by reviewing the environment, agreeing scope, coordinating access and deploying the tools needed for support, monitoring and security.
Start a conversation
Ready to review your IT support, cyber security or Microsoft 365 setup?
Send a short note and Radium will come back to you during business hours. If your requirement is time-sensitive, call the support desk directly.
+353 1 901 2080
[email protected]
Radium Technologies Limited
Unit D, Ground Floor
Apex Business Centre
Blackthorn Road, Sandyford
Dublin 18, D18 W2Y0, Ireland
